INTRODUCTION
Welcome to Living Goldenwell, Inc. ("Living Goldenwell," "we," "our," or "us"). We value your privacy and are committed to protecting the personal information you entrust to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, www.livinggoldenwell.com, interact with any of our online platforms, use our AI-powered tools and services, or participate in our coaching, consulting, membership programs, community services, educational experiences, or other offerings (collectively, the "Services").
By accessing our website or using our Services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy and our Terms & Conditions. These documents form a binding legal agreement between you and Living Goldenwell. If you do not agree with our policies and practices, please do not use our Services.
This policy applies to all visitors, customers, and users who are at least 18 years old and reside in the United States or other jurisdictions in which we operate. For residents of California, Virginia, or the European Union, please refer to the relevant sections below for additional privacy rights specific to your jurisdiction.
Visitors to our website and digital platforms
Customers and subscribers of our services, programs, and memberships
Individuals who contact us through our website, forms, or email
Members of our online community
Users of our AI-powered chatbot, search tools, and other automated services
Participants in our educational programs, workshops, events, and experiences
Vendors, contractors, or business partners
Full name
Email address
Mailing address
Phone number
Payment information
Account credentials
Communication preferences
Service usage data
Caregiving situation and family information (as you choose to share)
Health and wellness information (if voluntarily provided through our programs or services)
Content you create, upload, or share through our Services (including posts, comments, messages, photos, documents, or other materials)
Queries, prompts, and conversations with our AI-powered chatbot
Search terms and interaction patterns with our AI tools
Survey responses, feedback, and testimonials
Browser type and version
IP address
Device type and identifiers
Pages visited and navigation patterns
Time spent on our site
Referring website or link
General geographic location (based on IP address or device settings)
Feature usage and interaction data
AI chatbot conversation logs and search query data (aggregated and de-identified)
Creating an account on our platform
Registering for a program, event, membership, or service
Subscribing to our email newsletters
Completing forms on our website
Sending us direct messages or emails
Participating in surveys, webinars, live calls, or community discussions
Making purchases or submitting payment information
Providing testimonials or feedback
Interacting with our AI chatbot or search features
Uploading content or documents to our platform
Joining community forums or groups
Accessing member portals and resource libraries
Understand how visitors engage with our site
Improve website functionality and user experience
Detect and prevent security issues
Analyze the effectiveness of our content and services
Customize your experience based on your preferences
Train and improve our AI models and algorithms
To provide and maintain our Services
To process transactions and fulfill orders
To send administrative communications and service announcements
To deliver content and product recommendations relevant to your interests
To respond to your inquiries and provide customer support
To improve and personalize your experience with our Services
To prevent fraud and enhance the security of our Services
To comply with legal obligations
To facilitate community features and enable connections among users
Develop, train, enhance, and improve AI-powered products, services, and features
Create new products, services, experiences, and programming
Conduct research and analysis to better understand elder caregiving trends, challenges, and best practices
Train machine learning models and improve AI algorithms, chatbots, and search functionality
Generate insights from aggregated, de-identified, or anonymized data for product innovation
Enhance educational content, resources, and community experiences
Removing personally identifiable information where possible through de-identification or anonymization
Aggregating data to identify trends rather than individual behavior
Implementing technical and organizational safeguards to protect your information
Using data only for purposes that benefit our member community
By using our Services, you acknowledge and consent to our use of your data (including AI interaction data and usage information) for product development, improvement, and innovation purposes as described in this Privacy Policy.
Conversational AI Chatbot: Provides personalized support, guidance, and information to help you
Intelligent Search Functionality: Helps you find relevant resources, articles, and support materials quickly and efficiently
Personalized Content Recommendations: Suggests programs, resources, and content based on your interests and situation
Automated Assessment Tools: Interactive tools that help you evaluate your needs and identify appropriate resources
Smart Educational Features: AI-enhanced learning experiences and adaptive educational programming
Future AI-Enhanced Experiences: Additional AI-powered features and services we may develop to support clients and members
Your queries, prompts, conversations, and interactions are recorded and analyzed to provide you with relevant, helpful responses
AI models process your input to generate personalized recommendations, support, and guidance
Interaction data is used to train, develop, and improve our AI systems so they become more accurate, relevant, and helpful over time
Conversation logs and search data help us enhance accuracy and user experience by identifying common questions, gaps in resources, and areas for improvement
Aggregated, de-identified data informs product development to create better tools and services for the community
Service Providers: Companies that help us deliver our Services (e.g., payment processors, email providers, hosting services, AI technology providers, analytics platforms, webinar and event platforms)
Legal Authorities: When required by law, court order, or governmental regulation
Business Transfers: In connection with a merger, acquisition, or sale of assets
When we share information with third parties, we require them to respect the security of your personal data and treat it in accordance with applicable laws. We do not allow our third-party service providers to use your personal data for their own purposes.
Your profile information, posts, comments, and shared content may be visible to other members based on your privacy settings
Information you choose to make public can be seen by other users within the community
We cannot control how other users use, share, or retain information you make publicly available
Recording of group sessions or calls by members without prior written consent of Living Goldenwell is prohibited as outlined in our Terms & Conditions
Protecting the privacy of children is especially important to us. In accordance with federal law, our website and Services are not intended for individuals under 18 years of age. Living Goldenwell does not knowingly collect, use, or share personal information from individuals under 18. If we discover that we have inadvertently gathered personal information from a user under 18, we will promptly delete that data and ensure it is not used for any purpose.
If you believe that a child under 18 has submitted personal information through our website, please contact us immediately at [email protected]. We encourage parents and guardians to have open conversations with their children about safe online practices.
Encryption of sensitive data in transit and at rest
Secure access controls and authentication procedures to prevent unauthorized access
Security assessments and vulnerability testing to identify and address potential risks
Vendor security reviews and contractual safeguards requiring third parties to maintain comparable security
Secure infrastructure for AI systems and data processing with additional protections for sensitive information
While no system can guarantee absolute security, we take all reasonable steps to guard against unauthorized access, disclosure, misuse, or loss of personal information. You are responsible for maintaining the confidentiality of your account credentials, as outlined in our Terms & Conditions.
In the unlikely event of a data breach that compromises your personal information, we will notify you in accordance with applicable laws and implement an incident response plan to address and contain the situation promptly.
Identifiers: Name, email address, IP address, device identifiers
Contact Information: Mailing address, phone number
Payment Information: Credit card numbers, bank account information (processed securely through payment processors)
Commercial Information: Services purchased, transaction history, membership records
Internet Activity: Browsing history, search history, AI interaction data, pages visited, feature usage
Geolocation Data: General geographic location based on IP address
Audio/Visual/Electronic Information: Profile photos, videos, recordings (with consent), testimonials
User-Generated Content: Posts, comments, messages, uploaded documents
Inferences: Preferences, interests, and characteristics derived from your activity to personalize your experience
Request to know what personal information we've collected about you.
Request deletion of personal information we've collected from you, subject to certain legal and operational exceptions (e.g., completing transactions, detecting security incidents, complying with legal obligations.3.
Request correction of inaccurate personal information we maintain about you
We will not discriminate against you for exercising your CCPA rights.
Confirm whether we process your personal data and access that data
Correct inaccuracies in your personal data
Delete personal data you have provided to us
If you are located in the European Union, European Economic Area, United Kingdom, or a country governed by the General Data Protection Regulation (GDPR), the following applies:
Contractual Necessity: Processing is necessary to provide you with our Services and fulfill our contractual obligations
Legitimate Interests: Processing serves our legitimate business interests (e.g., improving Services, developing new products, communicating with you, ensuring security) while respecting your rights and freedoms
Consent: Where we have specifically requested and received your consent (e.g., for AI data usage, marketing communications, testimonial use)
Legal Obligation: Processing is necessary to comply with applicable laws and regulations
If we transfer your personal data to countries outside the EU/EEA that are not considered to have adequate data protections, we do so using methods compliant with GDPR.
Request access to your data
Request correction, deletion or restriction of processing
Withdraw consent at any time (without affecting the lawfulness of processing based on consent before withdrawal)
For users in other states or countries with privacy laws similar to CCPA, VCDPA, or GDPR (including Colorado, Connecticut, Utah, and other jurisdictions with emerging privacy regulations), we handle your data with the same level of care and transparency.
Our website uses cookies and similar tracking technologies to enhance your browsing experience and collect usage information. Cookies are small text files stored on your device that help us recognize you and remember your preferences.
Essential Cookies (Required)
Analytical/Performance Cookies
Functionality Cookies
Targeting/Marketing Cookies
AI Enhancement Cookies
Accept or decline cookies when you first visit our website
Delete cookies after each browsing session or at any time
Set your browser to notify you when receiving cookies
Opt out of Google Analytics by visiting Google's Opt-Out Page
Opt out of interest-based advertising through industry opt-out tools like the Digital Advertising Alliance or Network Advertising Initiative
If you have any questions or concerns regarding this Privacy Policy or how your information is handled, please contact:
Living Goldenwell Inc.
Seattle, Washington, United States, 98116
š§ [email protected]
This Privacy Policy, together with our Terms & Conditions, constitutes the entire agreement between you and Living Goldenwell regarding your privacy and use of our Services. These documents supersede any prior agreements, communications, or understandings related to these topics.