INTRODUCTION
Welcome to Living Goldenwell ("we," "us," or "our"). This document contains the Terms & Conditions ("Terms") governing your access to www.livinggoldenwell.com and use of our coaching and consulting services and programs (collectively, the "Services").
By accessing our website or using our Services, you agree to these Terms and our Privacy Policy. These documents form a binding legal agreement between you and Living Goldenwell, headquartered in Seattle, Washington. If you disagree with these Terms, please do not use our Services.
PLEASE READ CAREFULLY. These Terms include important information about your legal rights, remedies, and obligations. We may update these Terms at any time by posting revisions to this page, effective immediately upon posting. Your continued use of our Services after changes constitutes acceptance of the revised Terms.
1. ELIGIBILITY
Our Services are intended for use by adults. By using our Services, you confirm that you are:
At least 18 years old (or the legal age of majority in your jurisdiction)
Legally capable of entering into binding contracts
In agreement with these Terms
2. INTELLECTUAL PROPERTY RIGHTS
All content, materials, information, and resources provided through our Services are protected by copyright, trademark, and other intellectual property laws. This includes but is not limited to:
Website design and content
Program materials and resources
Logos, taglines, and branding elements
Training videos and audio recordings
Written materials and methodologies
Living Goldenwell owns or properly licenses all intellectual property related to our Services. Our name, logo, and other marks are proprietary trademarks, and their use without permission is prohibited.
3. LICENSE TERMS
Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, revocable license to access and use our Services for your personal purposes. This license does not include the right to:
Copy, modify, or create derivative works
Use content for commercial purposes beyond your personal use
Reverse engineer or decompile any software
Remove or alter any copyright or trademark notices
Transfer license rights to any third party
This license terminates automatically if you breach these Terms.
4. ACCEPTABLE USE
You agree to use our Services responsibly and ethically. Prohibited uses include:
Any illegal activities or violations of these Terms
Attempting to gain unauthorized access to our systems
Uploading viruses or malicious code
Engaging in deceptive business practices
Infringing on intellectual property rights
Importing sensitive personal data (social security numbers, credit card data, etc.)
Operating agency accounts (hosting services for third parties)
We reserve the right to terminate access for violations of these restrictions.
5. PRIVACY AND DATA PROTECTION
We respect your privacy and handle your information according to our Privacy Policy. By using our Services, you consent to our collection, use, and processing of your information as described in that policy.
We maintain reasonable technical and organizational safeguards to protect your information but cannot guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials.
6. ACCOUNTS AND REGISTRATION
To access certain features, you must create an account. You agree to:
Provide accurate and complete information
Maintain and update your information as needed
Maintain account security and password confidentiality
Accept responsibility for all activities under your account
Notify us immediately of any unauthorized use
Agency accounts (accounts where you host services for third parties) are strictly prohibited. If we determine you are operating an agency account, we may terminate your account.
7. ORDERS AND PAYMENTS
7.1 Order Placement
We reserve the right to accept or decline any order at our discretion. Your order is not accepted until we confirm it, and we may require additional verification before processing.
7.2 Payment Terms
All fees are stated in US dollars and are non-refundable unless otherwise specified
For subscription services, you authorize recurring payments until cancellation
The first payment is due when your account is created
Subsequent payments will be charged automatically on the same date each month
You must update payment information as needed to prevent service interruption
Failure to use the Services does not relieve payment obligations
We reserve the right to modify pricing with 30 days' notice
Failure to make timely payments may result in account termination and collection actions.
8. PRODUCTS AND PRICING
Products, services, and prices listed on our website are subject to change without notice. We reserve the right to:
Modify or discontinue any product or service
Adjust specifications and pricing
Correct pricing errors if they occur
While we strive for accuracy, we are not responsible for typographical errors in pricing or descriptions.
9. IMPORTANT DISCLAIMERS FOR CAREGIVER COACHING
9.1 Coaching Results and Expectations
Our Services provide educational resources, coaching, and supportive tools designed to assist family caregivers in their caregiving journey. The benefits experienced from our coaching vary significantly based on many factors including:
Your personal situation and caregiving circumstances
The specific needs of the person receiving care
Your ability to implement suggested strategies
The time you can dedicate to applying coaching resources
External factors beyond anyone's control
IMPORTANT: While we strive to provide valuable support and guidance, we cannot guarantee specific outcomes for either caregivers or their care recipients. Each caregiving situation is unique, and testimonials shared by other clients represent their personal experiences, which may not reflect your results.
9.2 Not a Substitute for Professional Care
Our coaching Services are educational and supportive in nature and do not replace:
Medical care or treatment
Mental health services
Legal or financial advice
Social services or case management
Direct caregiving services
We are not healthcare providers, therapists, social workers, or medical professionals. Our coaching complements but does not replace professional services. You should maintain relationships with appropriate healthcare providers, legal advisors, and social services for your specific situation.
9.3 Self-Care and Boundaries
Caregiving can be physically and emotionally demanding. While our coaching aims to support your wellbeing as a caregiver, you remain responsible for:
Setting appropriate boundaries
Seeking help when needed
Monitoring your own physical and emotional health
Making decisions appropriate for your specific circumstances
10. TESTIMONIALS AND USER CONTENT
By submitting testimonials, reviews, comments, or other content, you:
Grant us a royalty-free, perpetual, worldwide license to use this content
Understand we may edit content for clarity or length
Confirm the content is truthful and represents your genuine experience
Acknowledge we are not obligated to use any submitted content
We may use your name, image, and testimonial in our marketing materials unless you explicitly opt out in writing.
11. DISCLAIMER OF WARRANTIES
EXCEPT WHERE PROHIBITED BY LAW, OUR SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
We do not warrant that our Services will be uninterrupted, error-free, or completely secure. All information is provided for general educational purposes only.
12. LIMITATION OF LIABILITY
EXCEPT WHERE PROHIBITED BY LAW, LIVING GOLDENWELL SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING FROM YOUR USE OF OUR SERVICES.
IN NO EVENT WILL LIVING GOLDENWELL BE LIABLE TO YOU OR ANY PARTY RELATED TO YOU FOR THE CONSEQUENCES OF YOUR ACTIONS OR NON-ACTION AS A RESULT OF PARTICIPATION IN OUR SERVICES OR PROGRAMS. YOU AGREE TO FULLY RELEASE LIVING GOLDENWELL FROM CLAIMS MADE BY YOU OR ANY PARTY RELATED TO YOU INVOLVING EMOTIONAL DISTRESS, FINANCIAL LOSS, OR OTHER DAMAGES.
13. DISPUTE RESOLUTION
13.1 Informal Resolution
If a dispute arises, you agree to contact us at [email protected] and attempt to resolve the matter informally before pursuing other remedies.
13.2 Binding Arbitration
BY USING OUR SERVICES, YOU AGREE THAT ANY DISPUTE THAT CANNOT BE RESOLVED INFORMALLY WILL BE SUBMITTED TO BINDING ARBITRATION IN SEATTLE, WASHINGTON UNDER THE RULES OF THE AMERICAN ARBITRATION ASSOCIATION (AAA). THE ARBITRATION WILL BE CONDUCTED BY A SINGLE NEUTRAL ARBITRATOR.
13.3 Class Action Waiver
YOU AGREE TO RESOLVE DISPUTES INDIVIDUALLY AND WAIVE ANY RIGHT TO PARTICIPATE IN A CLASS ACTION OR REPRESENTATIVE PROCEEDING.
13.4 Small Claims Exception
Either party may bring an individual claim in small claims court instead of arbitration if the claim qualifies for small claims jurisdiction.
14. INDEMNIFICATION
You agree to defend, indemnify, and hold harmless Living Goldenwell and its officers, directors, employees, and agents from any claims, liabilities, damages, and expenses (including reasonable attorneys' fees) arising from:
Your use of our Services
Your violation of these Terms
Your infringement of any third-party rights
Any content you submit or transmit through our Services
This indemnification extends to any claims made by your care recipients, family members, or other third parties affected by your caregiving decisions or actions taken in connection with your use of our Services.
15. COPYRIGHT INFRINGEMENT CLAIMS - DMCA POLICY
Living Goldenwell respects intellectual property rights and complies with the Digital Millennium Copyright Act (DMCA). We will respond promptly to claims of copyright infringement committed using our Services.
15.1 DMCA Notification Process
If you believe content on our website infringes your copyright, please send a written notification to our designated Copyright Agent at [email protected] including:
Physical or electronic signature of the copyright owner or authorized agent
Description of the copyrighted work claimed to be infringed
Exact location of the allegedly infringing material on our website (URL)
Your contact information (name, address, telephone, email)
Statement of good faith belief that the use is not authorized by the copyright owner
Statement under penalty of perjury that the above information is accurate and you are authorized to act on behalf of the copyright owner
15.2 Response Timeline
Upon receiving a proper DMCA notification, we will:
Acknowledge receipt within 2 business days
Take reasonable steps to investigate the claim within 10 business days
Remove or disable access to the content claimed to be infringing if the claim appears valid
Provide the content provider an opportunity to submit a counter-notice
15.3 Counter-Notice Procedure
If material you provided has been removed due to a copyright claim, you may submit a counter-notice if you believe the removal was a mistake or misidentification. Your counter-notice must include:
Your physical or electronic signature
Identification of material removed and its previous location
Statement under penalty of perjury that you have a good faith belief the material was removed by mistake
Your name, address, and telephone number
Your consent to jurisdiction of the Federal District Court where you reside
Your consent to accept service of process from the original complainant
If we receive a valid counter-notice, we will forward it to the original complainant. If the complainant does not notify us of legal action filed within 10-14 business days, we may restore the removed content.
15.4 Repeat Infringers
We reserve the right to terminate access for users who are repeat copyright infringers. A repeat infringer is a user who has been notified of infringing activity more than twice.
15.5 No Legal Advice
This information is provided for informational purposes and does not constitute legal advice. If you're unsure whether material infringes a copyright, please consult an attorney.
16. THIRD-PARTY LINKS AND SERVICES
Our website may contain links to third-party websites or services that are not owned or controlled by Living Goldenwell. We assume no responsibility for the content, privacy policies, or practices of these third-party sites and services.
17. TERMINATION
We may terminate or suspend your access to our Services immediately, without prior notice, for any breach of these Terms. Upon termination:
Your right to use the Services will cease immediately
Any outstanding payment obligations remain in effect
Sections related to intellectual property, warranties, liability, and dispute resolution survive termination
18. NO WAIVER
Our failure to enforce any right or provision of these Terms will not constitute a waiver of that or any other right or provision. No waiver will be effective unless in writing and signed by an authorized representative.
19. GOVERNING LAW
These Terms shall be governed by the laws of the State of Washington, without regard to conflict of law principles. Any dispute not subject to arbitration shall be brought exclusively in the state or federal courts located in Seattle, Washington. You consent to the personal jurisdiction of these courts.
20. FORCE MAJEURE
We will not be liable for delays or failures to perform due to causes beyond our reasonable control, including acts of God, natural disasters, pandemics, governmental actions, civil unrest, or telecommunications or internet failures.
21. ASSIGNMENT
We may assign our rights under these Terms without restriction. You may not assign your rights without our prior written consent.
22. ELECTRONIC COMMUNICATIONS
By using our Services, you consent to receive communications from us electronically. You agree that all agreements, notices, and communications that we provide electronically satisfy any legal requirement for written communications.
23. MODIFICATIONS TO TERMS
We may modify these Terms at any time by posting updates on our website. Your continued use of our Services after such changes constitutes acceptance of the modified Terms. It is your responsibility to review these Terms periodically.
24. SEVERABILITY
If any provision of these Terms is found to be unenforceable, the remaining provisions will remain in full effect, and the unenforceable provision will be replaced with an enforceable provision that best approximates the intent and economic effect of the unenforceable provision.
25. DATA PRIVACY
25.1 GDPR Compliance
We are committed to complying with the General Data Protection Regulation (GDPR) which protects the personal data of individuals in the European Union. For EU residents, we serve as a data controller and/or processor as defined by GDPR.
25.2 California Privacy Rights
California residents may have additional rights regarding their personal information under the California Consumer Privacy Act (CCPA). Please see our Privacy Policy for details.
25.3 Data Transfers
For international users, your data may be transferred to and processed in the United States. By using our Services, you consent to such transfers as described in our Privacy Policy.
26. ENTIRE AGREEMENT
These Terms, together with our Privacy Policy, constitute the entire agreement between you and Living Goldenwell regarding your use of our Services, superseding any prior agreements or communications.
27. CONTACT INFORMATION
For questions about these Terms or our Services, please contact us at:
Email: [email protected]
Support: [email protected]
Compliance: [email protected]
Copyright 2025 – Living Goldenwell – All Rights Reserved