TERMS & CONDITIONS

Last Updated: June 19, 2026

INTRODUCTION

Welcome to Living Goldenwell ("we," "us," or "our"). This document contains the Terms & Conditions ("Terms") governing your access to www.livinggoldenwell.com and use of our coaching, consulting, and membership services and programs (collectively, the "Services").

By accessing our website or using our Services, you agree to these Terms and our Privacy Policy. These documents form a binding legal agreement between you and Living Goldenwell, headquartered in Seattle, Washington. If you disagree with these Terms, please do not use our Services.

PLEASE READ CAREFULLY. These Terms include important information about your legal rights, remedies, and obligations. We may update these Terms at any time by posting revisions to this page, effective immediately upon posting. Your continued use of our Services after changes constitutes acceptance of the revised Terms.

1. ELIGIBILITY

Our Services are intended for use by adults. By using our Services, you confirm that you are:

At least 18 years old (or the legal age of majority in your jurisdiction)
Legally capable of entering into binding contracts
In agreement with these Terms

2. INTELLECTUAL PROPERTY RIGHTS

All content, materials, information, and resources provided through our Services are protected by copyright, trademark, and other intellectual property laws. This includes but is not limited to:

Website design and content
Community and program materials and resources
Logos, taglines, and branding elements
Training videos and audio recordings
Written materials and methodologies

Living Goldenwell owns or properly licenses all intellectual property related to our Services. Our name, logo, and other marks are proprietary trademarks, and their use without permission is prohibited.

You acknowledge that Living Goldenwell retains all right, title, and interest in and to all intellectual property. These Terms do not grant you any ownership or other right or interest in any intellectual property of Living Goldenwell. You may not record any group sessions, calls or live workshops without prior written consent of Living Goldenwell.

3. LICENSE TERMS

3.1 Limited License

Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, revocable license to access and use our Services for your personal purposes. This license does not include the right to:

Copy, modify, or create derivative works
Use content for commercial purposes beyond your personal use
Reverse engineer or decompile any software
Remove or alter any copyright or trademark notices
Transfer license rights to any third party
Record any group sessions or calls without prior written consent

Your membership and access rights are personal to you and may not be transferred to any third party. This license terminates automatically if you breach these Terms.

3.2 Confidentiality Obligations

During your use of our Services, you will have access to Living Goldenwell's proprietary and confidential information. You agree not to disclose, reveal, provide, or make available to any third party:

Program materials, conversations, or documentation
Techniques, formulas, methods, or processes
Trade secrets, images, video, or audio content
Login credentials or member access information

4. ACCEPTABLE USE

4.1 Prohibited Activities

You agree to use our Services responsibly and ethically. Prohibited uses include:

Any illegal activities or violations of these Terms
Attempting to gain unauthorized access to our systems
Uploading viruses or malicious code
Engaging in deceptive business practices
Infringing on intellectual property rights
Importing sensitive personal data (social security numbers, credit card data, etc.)
Operating agency accounts (hosting services for third parties)
Abusive, unruly, or excessively disruptive behavior toward Living Goldenwell, other members, or the Services

4.2 Community Guidelines

All Members must comply with the Community Guidelines listed below. If a Member violates any of the Community Guidelines, their Membership may be canceled or suspended immediately by Living Goldenwell at our discretion.

4.2.1 Our Core Values

Our community is built on five foundational values: Empowerment, Compassion, Respect, Confidentiality, and Support. We believe in lifting each other up and sharing knowledge that helps us grow stronger, approaching every interaction with kindness and understanding. We honor the diverse experiences life and elder caregiving provides us, while protecting the privacy of our members and their loved ones.

4.2.2 Community Expectations

Be Kind and Supportive

Lead with empathy and understanding in all interactions, offering encouragement and validation to fellow caregivers. Remember that behind every post is a person doing their best in difficult circumstances. Celebrate wins and progress, both big and small, with genuine enthusiasm.

Respect Privacy and Confidentiality

What's shared in the community stays in the community. Do not share others' personal stories, situations, or identifying information outside this space. Use your discretion and comfort level when sharing details about your aging parents or family members.

Share Responsibly

Share your experiences, insights, and resources generously, but frame advice as "what worked for me" rather than "you should do this." Acknowledge that every caregiving situation is different, cite sources when sharing medical, legal, or financial information, and clarify when you're sharing personal opinion versus professional expertise.

Communicate Thoughtfully

Refrain from criticizing others' choices or decisions. Recognize that families have different values, resources, and constraints, and avoid making assumptions about why someone made a particular choice. Support, don't shame - caregiving can carry enough guilt without us adding to it. Don't pressure members to share more than they're comfortable with, and respect "no advice wanted" requests - sometimes people just need to vent!

4.2.3 Commercial Activity and Business Development Guidelines

We recognize that many community members are entrepreneurs whose businesses support caregivers or align with our community values. Organic networking, sharing relevant resources, and genuine connections are welcome when they add value to the conversation. However, cold sales pitches, aggressive marketing, spam, AI-generated promotion posts, multi-level marketing, pyramid schemes, and soliciting money or donations without prior approval from community administrators are not allowed. If you have a business or service, introduce yourself authentically in designated introduction and networking channel rooms, contribute to discussions without always promoting your services, and let relationships develop naturally. When sharing your business, focus on how it solves real problems the women in this community face rather than making sales pitches.

Paid Opportunities Must Be Transparent

To ensure transparency and authenticity in our community, prior approval is required for posts that are part of paid promotions, affiliate partnerships, or blatantly leverage ai generated content. We carefully vet paid opportunities shared inside our community. We highly encourage earned PR and partnership collaborations, but if you have a genuine, paid opportunity to share, it must clearly state the expected deliverables for the fee (including a breakdown of any guaranteed impressions), and a link to a legitimate sales page with clear terms. Posts lacking transparency or required details will be removed.

4.2.4 What We Don't Allow

Harmful or Inappropriate Content

We do not allow harassment, bullying, personal attacks, hate speech, discrimination, or bigotry of any kind. Sexually explicit or inappropriate content is prohibited, as is any content that exploits, endangers, or disrespects elders.

Medical and Professional Misinformation

Do not diagnose medical conditions, recommend specific treatments, or encourage members to ignore professional advice. Sharing unverified health information, conspiracy theories, or promoting unproven or potentially harmful remedies is not permitted.

Privacy Violations

Do not share others' private information without consent, post identifiable photos of community members or their loved ones without permission, or share screenshots of private conversations.

Disruptive Behavior

Trolling, intentionally inflammatory comments, starting arguments, repeatedly derailing conversations, dominating discussions, posting the same content multiple times, or creating drama are not permitted in this community.

4.2.5 Seeking and Offering Support

When You Need Support

Be specific about what you need: advice, encouragement, resources, or just a listening ear. Use "no advice wanted" if you simply need to vent, follow up when you can to let people know how things turned out, and remember it's okay to ask for help - that's what we're here for!

When Offering Support

Read the full post before responding, and consider whether your experience is truly relevant to the situation. Offer validation before jumping to solutions, and respect when someone indicates they just need to be heard.

Professional Guidance

Always consult qualified professionals for medical diagnosis and treatment decisions, legal matters including estate planning and guardianship, financial planning and Medicaid eligibility, and mental health concerns requiring clinical intervention.

The community has a Contributing Experts Network #Contributing Experts that has been pre-vetted and authorized to provide their professional guidance, advice and expertise to members within the community, however this may not meet all your needs for qualified professional advice.

4.2.6 Make the Community Part of Your Routine.

The best way to garner meaningful results and incredible connections is to show up here regularly. You don’t have to spend hours a day in the platform or attend every virtual event (unless you want to 🙂), but consistency is definitely key! The more you show up, engage and utilize the resources - even 20-30 minutes a week - the more you’ll get out of your membership.

Our goal is for you to have the best experience you’ve ever had inside a community. We frequently publish resources to help you get the most out of your membership, so please reference them as often as you need.

4.2.7 Moderation and Enforcement

Our Approach

We aim to moderate with fairness. We'll always assume good intent while addressing problematic behavior.

Reporting Concerns

If you see content that violates these guidelines, contact a moderator directly for urgent concerns. Direct message @ Living Goldenwell administrator through the community platform or email us at [email protected]. Provide specific information about the violation, and trust that we'll handle reports confidentially.

Violations

Violations may result in a private warning and explanation for first instances, temporary suspension from posting for repeated violations, or permanent removal from the community for serious or ongoing violations. We reserve the right to remove members immediately for severe violations including harassment, hate speech, or content that endangers others.

4.2.8 Our Commitment to You

Your experience as a member of Caregiving From The Middle is our top priority. The Living Goldenwell team commits to maintaining a safe, inclusive, and supportive environment, moderating fairly and consistently, and listening to community feedback as these guidelines evolve. We're dedicated to providing resources and expert guidance to supplement peer support, protecting your privacy and personal information, and fostering genuine connection among the incredible powerhouse women here!

4.3 Termination for Violations

We reserve the right to immediately terminate access for violations of these restrictions. If any client, including you, becomes a “toxic member” (abusive, unruly, excessively disruptive) towards Living Goldenwell, the Services or other members, they will be removed and blocked to re-enter the Services at the discretion of Living Goldenwell. If you have any issue or concern, please contact [email protected] so we can work with you to resolve it.

5. PRIVACY AND DATA PROTECTION

We respect your privacy and handle your information according to our Privacy Policy. By using our Services, you consent to our collection, use, and processing of your information as described in that policy.

We maintain reasonable technical and organizational safeguards to protect your information but cannot guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials.

6. ACCOUNTS AND REGISTRATION

To access certain features under our Services, you must create an account. You agree to:

Provide accurate and complete information
Maintain and update your information as needed
Maintain account security and password confidentiality
Accept responsibility for all activities under your account
Notify us immediately of any unauthorized use

Agency accounts (accounts where you host services for third parties) are strictly prohibited. If we determine you are operating an agency account, we may terminate your account.

7. ORDERS AND PAYMENTS

7.1 Order Placement

We reserve the right to accept or decline any order at our discretion. Your order is not accepted until we confirm it, and we may require additional verification before processing.

7.2 Service Access and Deliverables

Our Services may include, but are not limited to:

Educational training materials (video, audio, downloads, worksheets, guides, templates)
Live group coaching or training sessions
One-on-one coaching or support
Access to member portals and resource libraries
Asynchronous communication and support
Recorded session access

Specific membership access and program components, duration, and access periods are detailed in your program enrollment confirmation. Support response times are typically 1-3 business days. We reserve the right to modify, discontinue, or adjust any service offerings.

7.3 Payment Terms

IMPORTANT: All fees are stated in US dollars and are non-refundable unless otherwise specified. Failure to use the Services does not relieve payment obligations.

For membership and subscription services, you authorize automatic recurring payments until pause or cancellation, including applicable government taxes, credit card, payment processing and administrative fees.
The first payment is due when your account is created
Subsequent payments will be charged automatically on the same date every 3 months or annually, based on the membership option you selected
You must update payment information as needed to prevent service interruption
We reserve the right to modify pricing with 30 days' notice
Failure to make timely payments may result in account termination and collection actions
In order to temporarily pause or permanently cancel your membership, you must email us at [email protected] and tell us you want to pause or cancel. We must receive your email pause or cancellation notice at least thirty (30) days before the next upcoming billing date of your membership to avoid further charges.

8. PRODUCTS AND PRICING

Products, services, and prices listed on our website are subject to change without notice. We reserve the right to:

Modify or discontinue any product or service
Adjust specifications and pricing
Correct pricing errors if they occur

While we strive for accuracy, we are not responsible for typographical errors in pricing or descriptions.

9. SERVICE LIMITATIONS AND DISCLAIMERS

9.1 Results and Expectations

Our Services provide educational resources, coaching, and supportive tools designed to assist family caregivers in their caregiving journey. The benefits experienced from our Services vary significantly based on many factors including:

Your personal situation and caregiving circumstances
The specific needs of the person receiving care
Your ability to implement suggested strategies
The time you can dedicate to applying resources, tools and supports
External factors beyond anyone's control

IMPORTANT: While we strive to provide valuable support and guidance, we cannot guarantee specific outcomes for clients or their care recipients. Each caregiving situation is unique, and testimonials shared by other clients represent their personal experiences, which may not reflect your results.

9.2 Not a Substitute for Professional Care or Services

Our Services are educational and supportive in nature and do not replace:

Medical care, treatment or advice
Mental health services
Legal or financial advice
Social services or case management
Direct caregiving services

We are not healthcare providers, therapists, social workers, or medical professionals. Our Services do not replace professional services. You should maintain relationships with appropriate healthcare providers, legal and financial advisors, and social services for your specific situation.

9.3 Self-Care and Boundaries

Caregiving can be physically and emotionally demanding. While our Services aims to support your wellbeing as a family caregiver, you remain responsible for:

Setting appropriate boundaries
Seeking help when needed
Monitoring your own physical and emotional health
Making decisions appropriate for your specific circumstances

10. TESTIMONIALS AND USER CONTENT

By submitting testimonials, reviews, comments, or other content, you:

Grant us a royalty-free, perpetual, worldwide license to use this content
Understand we may edit content for clarity or length
Confirm the content is truthful and represents your genuine experience
Acknowledge we are not obligated to use any submitted content

We may use your name, image, and testimonial in our marketing materials unless you explicitly opt out in writing.

11. DISCLAIMER OF WARRANTIES

EXCEPT WHERE PROHIBITED BY LAW, OUR SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

We do not warrant that our Services will be uninterrupted, error-free, or completely secure. All information is provided for general educational purposes only.

12. LIMITATION OF LIABILITY

EXCEPT WHERE PROHIBITED BY LAW, LIVING GOLDENWELL SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING FROM YOUR USE OF OUR SERVICES.

IN NO EVENT WILL LIVING GOLDENWELL BE LIABLE TO YOU OR ANY PARTY RELATED TO YOU FOR THE CONSEQUENCES OF YOUR ACTIONS OR NON-ACTION AS A RESULT OF PARTICIPATION IN OUR SERVICES OR PROGRAMS. YOU AGREE TO FULLY RELEASE LIVING GOLDENWELL FROM CLAIMS MADE BY YOU OR ANY PARTY RELATED TO YOU INVOLVING EMOTIONAL DISTRESS, FINANCIAL LOSS, OR OTHER DAMAGES.

13. DISPUTE RESOLUTION

13.1 Informal Resolution

If a dispute arises, you agree to contact us at [email protected] and attempt to resolve the matter informally before pursuing other remedies.

13.2 Binding Arbitration

BY USING OUR SERVICES, YOU AGREE THAT ANY DISPUTE THAT CANNOT BE RESOLVED INFORMALLY WILL BE SUBMITTED TO BINDING ARBITRATION IN SEATTLE, WASHINGTON UNDER THE RULES OF THE AMERICAN ARBITRATION ASSOCIATION (AAA).

The arbitration will be conducted by a single neutral arbitrator at AAA's Seattle regional office (1420 Fifth Avenue, Suite 2200, Seattle, WA 98101). The arbitrator's decision is final and binding with no right of appeal. Arbitration expenses and fees (excluding attorneys' fees) will be divided equally between parties. Each party is responsible for their own attorneys' fees and costs.

13.3 Class Action Waiver

YOU AGREE TO RESOLVE DISPUTES INDIVIDUALLY AND WAIVE ANY RIGHT TO PARTICIPATE IN A CLASS ACTION OR REPRESENTATIVE PROCEEDING.

13.4 Small Claims Exception

Either party may bring an individual claim in small claims court instead of arbitration if the claim qualifies for small claims jurisdiction.

14. INDEMNIFICATION

You agree to defend, indemnify, and hold harmless Living Goldenwell and its officers, directors, employees, and agents from any claims, liabilities, damages, and expenses (including reasonable attorneys' fees) arising from:

Your use of our Services
Your violation of these Terms
Your infringement of any third-party rights
Any content you submit or transmit through our Services

This indemnification extends to any claims made by your care recipients, family members, or other third parties affected by your caregiving decisions or actions taken in connection with your use of our Services.

15. COPYRIGHT INFRINGEMENT CLAIMS - DMCA POLICY

Living Goldenwell respects intellectual property rights and complies with the Digital Millennium Copyright Act (DMCA). We will respond promptly to claims of copyright infringement committed using our Services.

15.1 DMCA Notification Process

If you believe content on our website infringes your copyright, please send a written notification to our designated Copyright Agent at [email protected] including:

Physical or electronic signature of the copyright owner or authorized agent
Description of the copyrighted work claimed to be infringed
Exact location of the allegedly infringing material on our website (URL)
Your contact information (name, address, telephone, email)
Statement of good faith belief that the use is not authorized by the copyright owner
Statement under penalty of perjury that the above information is accurate and you are authorized to act on behalf of the copyright owner

15.2 Response Timeline

Upon receiving a proper DMCA notification, we will:

Acknowledge receipt within 2 business days
Take reasonable steps to investigate the claim within 10 business days
Remove or disable access to the content claimed to be infringing if the claim appears valid
Provide the content provider an opportunity to submit a counter-notice

15.3 Counter-Notice Procedure

If material you provided has been removed due to a copyright claim, you may submit a counter-notice if you believe the removal was a mistake or misidentification. Your counter-notice must include:

Your physical or electronic signature
Identification of material removed and its previous location
Statement under penalty of perjury that you have a good faith belief the material was removed by mistake
Your name, address, and telephone number
Your consent to jurisdiction of the Federal District Court where you reside
Your consent to accept service of process from the original complainant

If we receive a valid counter-notice, we will forward it to the original complainant. If the complainant does not notify us of legal action filed within 10-14 business days, we may restore the removed content.

15.4 Repeat Infringers

We reserve the right to terminate access for users who are repeat copyright infringers. A repeat infringer is a user who has been notified of infringing activity more than twice.

15.5 No Legal Advice

This information is provided for informational purposes and does not constitute legal advice. If you're unsure whether material infringes a copyright, please consult an attorney.

16. THIRD-PARTY LINKS AND SERVICES

Our website and community platform may contain links to third-party websites or services that are not owned or controlled by Living Goldenwell. We assume no responsibility for the content, privacy policies, or practices of these third-party sites and services.

17. TERMINATION

We may terminate or suspend your access to our Services immediately, without prior notice, for any breach of these Terms. Upon termination:

Your right to use the Services will cease immediately
Any outstanding payment obligations remain in effect
Sections related to intellectual property, warranties, liability, and dispute resolution survive termination

18. NO WAIVER

Our failure to enforce any right or provision of these Terms will not constitute a waiver of that or any other right or provision. No waiver will be effective unless in writing and signed by an authorized representative.

19. GOVERNING LAW

These Terms shall be governed by the laws of the State of Washington, without regard to conflict of law principles. Any dispute not subject to arbitration shall be brought exclusively in the state or federal courts located in Seattle, Washington. You consent to the personal jurisdiction of these courts.

20. FORCE MAJEURE

Living Goldenwell will not be held liable for any failure to perform its obligations under these Terms if such failure is caused by events beyond its reasonable control, including but not limited to: acts of God; natural disasters including floods, earthquakes, storms, fires, or epidemics; war, invasion, riots, or other civil unrest; government order or law; actions, embargoes, or blockades; action by any governmental authority; national or regional emergency; strikes, labor stoppages or slowdowns; widespread internet disruption, telecommunication breakdown, power outage, or rationing; pandemic or epidemic health crisis; or other similar events beyond the reasonable control of the party affected ("Force Majeure Event"). In the event Living Goldenwell is unable to provide the Services due to a Force Majeure Event lasting more than thirty (30) consecutive days, Living Goldenwell may, at its sole discretion, either: a. Extend the Services access timeframe for a period equal to the duration of the Force Majeure Event or b. Provide alternative delivery methods for Services components. The occurrence of a Force Majeure Event shall not relieve you of your payment obligations for services already provided or materials already delivered prior to the Force Majeure Event.

21. ASSIGNMENT

We may assign our rights under these Terms without restriction. You may not assign your rights without our prior written consent.

22. ELECTRONIC COMMUNICATIONS

By using our Services, you consent to receive communications from us electronically. You agree that all agreements, notices, and communications that we provide electronically satisfy any legal requirement for written communications.

23. MODIFICATIONS TO TERMS

We may modify these Terms at any time by posting updates on our website. Your continued use of our Services after such changes constitutes acceptance of the modified Terms. It is your responsibility to review these Terms periodically.

24. SEVERABILITY

If any provision of these Terms is found to be unenforceable, the remaining provisions will remain in full effect, and the unenforceable provision will be replaced with an enforceable provision that best approximates the intent and economic effect of the unenforceable provision.

25. DATA PRIVACY

25.1 GDPR Compliance

We are committed to complying with the General Data Protection Regulation (GDPR) which protects the personal data of individuals in the European Union. For EU residents, we serve as a data controller and/or processor as defined by GDPR.

25.2 California Privacy Rights

California residents may have additional rights regarding their personal information under the California Consumer Privacy Act (CCPA). Please see our Privacy Policy for details.

25.3 Data Transfers

For international users, your data may be transferred to and processed in the United States. By using our Services, you consent to such transfers as described in our Privacy Policy.

25.4 Third-Party Payment Processor

Living Goldenwell Inc. uses Stripe, Inc. (“Stripe”) as its third-party service provider for payment services (e.g., card acceptance, merchant settlement, and related services). Stripe’s Privacy Policy is available here and may apply to some or all of the payment information you enter.

26. ENTIRE AGREEMENT

These Terms, together with our Privacy Policy, constitute the entire agreement between you and Living Goldenwell regarding your use of our Services, superseding any prior agreements or communications.

27. CONTACT INFORMATION

For questions about these Terms or our Services, please contact us at:

Email: [email protected]

Support: [email protected]

Compliance: [email protected]